If you see a suspicious charge, alert, or change:

1. stop interacting with the suspicious caller or message
2. sign in through the official app or trusted site
3. contact the bank directly
4. document the charge or alert
5. change account credentials if needed

Level 3 will go further into long-term money protection. Level 2 is about catching and responding to account problems correctly in the moment.

What to do:

• Respond calmly but quickly.
• Use your own verified contact path.
• Keep records of what happened.

This lesson is part of Money & Banking Online from Lumoset Foundation, Fort Wayne, Indiana – free, always, with no account and no catch.